At Northern Elements Skincare, your satisfaction is our top priority. We understand that skincare preferences can vary, and we want to ensure you have a hassle-free experience when returning our products. Please take a moment to review our return policy:
Return Period:
You may return any Northern Elements Skincare product within 14 days from the date of your purchase.
Return Requirements:
To initiate a return, please ensure that the following conditions are met:
- The product must be in its original, unopened packaging.
- The product should be in unused or gently used condition.
- You must provide proof of purchase, such as your order confirmation or receipt.
Return Process:
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Contact our Customer Support Team at info@northernelements.com within 14 days of your purchase to request a return authorization.
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Our team will provide you with a return postage stamp to cover the cost of shipping the product back to us.
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Carefully package the product in its original packaging, including all accessories and documentation that came with it.
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Affix the provided return postage stamp to the package.
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Drop off the package at your nearest postal service or arrange for pick-up according to the return postage instructions.
Refunds:
Once we receive your returned product and verify that it meets our return requirements, we will process your refund to the original payment method. Please allow a reasonable processing time for the refund to appear in your account.
Questions and Assistance:
If you have any questions about our return policy or need assistance with the return process, please do not hesitate to contact our Customer Support Team at info@northernelements.com We are here to help you.
Exceptions:
Please note that this return policy applies to Northern Elements Skincare products purchased directly from our official website. If you have purchased our products through a third-party retailer, please refer to their respective return policies.
Thank you for choosing Northern Elements Skincare. We appreciate your trust in our products, and we're committed to ensuring your skincare journey is a positive one.